At Letzey, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are typically processed within [1–3 business days] after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when tracking is available.
2. Shipping & Delivery
We currently offer shipping to worldwide.
Our estimated delivery times are:
| Shipping Destination | Estimated Delivery |
|---|---|
| United States | [3–14 business days] |
| Canada | [3–14 business days] |
| United Kingdom | [3–14 business days] |
| Europe | [3–15 business days] |
| Australia & New Zealand | [3–13 business days] |
| Other international destinations | [3–17 business days] |
Please note: Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, weather, holidays, and other circumstances outside our control.
3. Shipping Costs
We currently offer Free Shipping
4. Order Tracking
When tracking is available, we will provide tracking information by email after your order has been shipped.
Please allow [24–72 hours] for tracking information to become active after the carrier receives and scans the package.
5. Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or other charges imposed by their local authorities.
Customs fees and taxes vary by country and are outside of our control.
6. Delivery Delays
Although we work with shipping carriers to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
- Customs processing
- Weather conditions
- Public holidays
- Carrier delays
- Incorrect or incomplete delivery information
- High shipping volumes
- Other circumstances outside our control
If your order is delayed, please contact us and we will do our best to assist you.
7. Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice that your address is incorrect, contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
8. Lost or Damaged Packages
If your package appears to be lost, delayed significantly, or arrives damaged, please contact us.
For damaged packages, please provide photographs of the package and the product when possible so that we can investigate the issue with the shipping carrier.